Introduction to the Wait Times Benchmarks Project

1. Introduction to the Wait Times Benchmarks Project

Access to speech, language, swallowing and hearing services is a critical concern across Canada. One indicator of the urgency of the problem is lengthy waits for service after a need has been  identified in one of these areas. Of course this issue is not restricted to communication health as attested by the Wait Times Alliance.  The Alliance was formed by doctors in 2004 to provide solutions to the problem of long waits for medical care in Canada’s publicly funded health service. Sadly, long waits for speech, language and hearing services are not specific to Canada, as reports in Australia and the United Kingdom have highlighted similar concerns to those raised by families by of children and adults who need services in Canada.

Although access to service is a multifaceted problem there are many reasons that wait times in particular invite a common focus by clients, service providers, funders, and politicians as the essential issue to target for improvement. The recent report by the Wait Times Alliance (Time to Close the Gap, Wait Times Alliance, 2014) lists several:

  1. it is established that many other countries with universal health care have succeeded in providing timely access to service and therefore we should not tolerate long waits when they are clearly not necessary;
  2. it can be shown that long waits for necessary services impose a significant burden on patients who are waiting as well as on society in general; and
  3. long waits for service impair health system performance such that improvements to wait times should result in gains for the system as a whole.

These considerations are as crucial for speech, language, swallowing and hearing health as for any other sector of the health care system. One step toward improvements in wait times is the development of benchmarks that indicate the maximum time that an individual should wait for service after taking into account the likelihood of significant clinical consequences should the wait  be longer. The Pan Canadian Alliance of Speech-Language Pathology and Audiology Organizations has committed to establishing reasonable wait times benchmarks as the first step toward reducing wait times for services.  A series of ad hoc committees recommended benchmark wait times for different diagnostic categories (see the Speech-Language and Audiology Canada (SAC) website). These wait times are being reviewed and reformatted according to a standard template and released publicly to the clinical community one at a time along with a published paper that provides the scientific foundation for each benchmark. The Benchmark Wait Times for Pediatric Speech Sound Disorders was released at the SAC Conference in May 2014 _and the associated Report was published in CJSLPA in Spring 2014 .The revised Benchmarks for Pediatric Language Disorders will be released soon and the Benchmarks for Fluency disorders are in progress.

In addition to releasing the benchmarks and the associated scientific reports, SAC will be providing additional information about benchmarks and their use in this blog which will be cross-posted to the SAC website and We will be inviting feedback and participation from the SAC membership or other interested commenters with each release. The schedule of upcoming blogs is shown below. We hope that you will follow the blog and consider commenting or contributing to this conversation.

Upcoming Posts

2. What is a Benchmark?

3. Approaches to Developing Wait Times Benchmarks

4. Evidence Based but not Evidence Bound

5. Use of Benchmarks by Clinicians and Policy Makers

6. Potential Advantages of Having Wait Times Benchmarks

7. Potential Disadvantages of Having Wait Times Benchmarks

8. Strategies for Achieving Wait Times Benchmarks

9. Factors that Impact on the Achievement of Wait Times Benchmarks

10. Role of the Pan Canadian Alliance and SAC in the Achievement of Wait Times Benchmarks


Wait Times Benchmarks for Speech-Language and Hearing Services

An important statement in the Universal Declaration of Communication Rights (International Communication Project 2014) is “We believe that people with communication disabilities should have access to the support they need to realize their full potential”. Even in those countries where speech-language pathology and audiology services are well established, long waits for service can be a significant barrier to communication for many children and adults. Twitter is a powerful tool for sharing knowledge and strategies for problem solving. This week on @WeSpeechies (see WESPEECHIES) we can share international perspectives on perceived appropriate wait times, actual wait times and strategies for reducing wait times for services around the world. When sharing information about this topic please identify yourself and provide general information about the nature of your clients and service sector while respecting privacy and confidentiality of specific individuals and organizations.

Q1. Approximately how long do your clients with speech-language needs wait for services? #WeSpeechies
Q2. Do you work with established expectations for wait times? How were the wait time benchmarks determined? #WeSpeechies
Q3. Do you think that clients with speech-language needs should have a guaranteed wait time for service? #WeSpeechies
Q4. What kind of criteria for deciding who gets served first are most fair? #WeSpeechies

Dose Frequency for Effective Speech Therapy

I am writing to address a specific question that has come up: in order to be effective when treating an “articulation disorder” how many trials should the SLP elicit from the client per treatment session? This is an important question and it is surprising that so little research attention has been directed at uncovering the answer. This is a question about what Warren, Fey and Yoder (2007) refer to as “dose: number of properly implemented teaching episodes per session”. We could be talking about the number of presentations of a model or perceptual responses by the child when conducting an “input oriented intervention” but in this blog I will restrict my comments to those interventions that are focused on obtaining speech responses from the child and therefore the teaching episode involves practicing a speech behavior such as a sound, syllable, word or phrase and each elicitation is counted as a single dose. In speech therapy the question of optimum dose frequency (how many trials per session of a given length) comes up most often in the context of Childhood Apraxia of Speech (CAS) where it is generally believed that practice intensity is particularly important. Recently, Murray, McCabe & Ballard (2014) reported that studies on approaches for CAS typically involved 60 to 120 trials per session whereas studies on approaches for phonological disorders typically involved 10 to 30 trials per session. The closest I have seen to an experimental investigation of dose frequency is the single subject experiments conducted by Edeal and Gildersleeve-Neuman (2011) in which low intensity (30 to 40 trials/session) versus high intensity treatment (100+ trials/session) was compared within two children with CAS. They concluded that “Both children showed improvement on all targets; however, the targets with the higher production frequency treatment were acquired faster, evidenced by better in-session performance and greater generalization to untrained probes.”

I don’t see any reason why a higher intensity intervention would not also be a “good thing” when treating children with a phonological disorder and indeed this is what Williams (2012) concluded when she reviewed data from her lab. After a quantitative summary of treatment outcomes for 22 children who received her multiple oppositions intervention she recommended a minimum dose of 50 trials over 30 sessions with anything less being ineffective and higher doses (70 trials or more) being necessary for the most severely impaired children. In this case the children received 30 minute sessions twice per week.

Recently we have been conducting single subject experiments with children who have CAS and although treatment intensity is not the primary focus of attention in these studies my doctoral student, Tanya Matthews, and I have been looking at the relationship between dose frequency and outcomes. In the figures shown below the children’s “next day probe scores” (an indicator of maintenance of learning over a short-term period, expressed as proportion correct) are shown as a function of the number of trials completed (top chart) as well as the number of correct trials in each session (bottom chart). There is not much variability in the number of trials per session because we put a lot of pressure on the student SLPs to keep this number high. However the number of correct trials varies quite a bit depending upon the severity of the child’s speech delay and whether it is early or late in the child’s treatment program. The lower chart shows that next day probe scores are better if the number of correct trials in each 20 minute practice session is above 60. The number of correct trials never goes above 80 because we are working to keep the child “at challenge point” so if the child begins to produce more than 80% correct trials we make the task more difficult. However, if the child is producing many errors it does not really help to keep the response rate high either because the child is just practicing the wrong response anyway.

So to sum up, notwithstanding the rather poor quality and quantity of the data, my impression is that dose counts: regardless of whether the child has a motor speech disorder or a phonological disorder it is important to achieve as many practice trials as you can in a treatment session but it is also a good idea to ensure that the child is achieving accuracy at the highest possible level of complexity and variability during practice as well.

Number of trials by probe score