Wait Times Benchmarks for Speech-Language and Hearing Services

An important statement in the Universal Declaration of Communication Rights (International Communication Project 2014) is “We believe that people with communication disabilities should have access to the support they need to realize their full potential”. Even in those countries where speech-language pathology and audiology services are well established, long waits for service can be a significant barrier to communication for many children and adults. Twitter is a powerful tool for sharing knowledge and strategies for problem solving. This week on @WeSpeechies (see WESPEECHIES) we can share international perspectives on perceived appropriate wait times, actual wait times and strategies for reducing wait times for services around the world. When sharing information about this topic please identify yourself and provide general information about the nature of your clients and service sector while respecting privacy and confidentiality of specific individuals and organizations.

Questions
Q1. Approximately how long do your clients with speech-language needs wait for services? #WeSpeechies
Q2. Do you work with established expectations for wait times? How were the wait time benchmarks determined? #WeSpeechies
Q3. Do you think that clients with speech-language needs should have a guaranteed wait time for service? #WeSpeechies
Q4. What kind of criteria for deciding who gets served first are most fair? #WeSpeechies

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